Chandrasekhar Gohiya

chandrashekhar gohiya

Placed at:   Garhwa, Jharkhand

Education: BE in Electronics and Communication Engineering, Government Engineering College Rewa, M Tech, School of Electronics, Devi Ahilya University Indore

Prior work experience:

  • Worked for two years with CSIR – National Physical Laboratory, New Delhi as Senior Research Fellow

One key work during fellowship
Issue:

  • To formulate public grievance redressal mechanism for effective and timely redress / settlement of citizens’ grievances.

What was done:

  • e-Samvad’ aims towards providing citizens with a centralized platform where any citizen can lodge his/ her grievances to the respective departments. It primarily consists of a Call Center based on IVRS with integrated web portal which will act as a single point of contact for addressing and redressing various citizen-centric queries and grievances related to government services.

Impact:

  • e-Samvad intends to achieve all important aspects of good governance viz. Robust Delivery System, Transparency, Communication, Grievance Redressal and Sensitivity towards citizens.
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